Data-deletion instructions

Email [email protected] with the subject “CNM data deletion request”. If you have a CNM account, send the request from its registered email address where possible. Identify the account or connected platform and describe the information you want removed. For a connected Facebook Page or Instagram account, include its public Page URL or username.

Do not include your password, API keys, access tokens, authentication codes, or payment-card details. We may ask for a reasonable ownership check before changing account information. Sending a request does not immediately delete the account.

Tell us whether your request concerns your CNM account and profile, followed entities and preferences, service-usage records, correspondence, or a connected social account and its stored authorization information. We will review the scope, respond about the request, and explain records that need to be retained for legal, payment, fraud-prevention, or security reasons.

If you want a CNM social post removed, identify the post URL explicitly. Removing account records does not automatically remove published news, third-party copies, shares, search caches, or records held independently by payment or social platforms.

You can revoke the CNM integration using the connected platform’s account or business-integration settings. This withdraws that authorization; contact CNM separately to request deletion of information already retained.

For a paid CNM membership, also cancel renewal through the available account billing tools or contact us about billing. Do not assume that sending a deletion request has already canceled a subscription or completed a refund.